Covenant Health Website Redesign

Unifying 80+ Fragmented Websites into One Cohesive Healthcare Experience

My Role: UX/UI Designer | Company: Covenant Health - East Tennessee Healthcare and Hospitals | Year: 2022-23

Project Impact

+42pts

Net Promoter Score

(New NPS 69, on a Scale of -100 to 100)

+19%

System Usability Score

(Desktop and Mobile Collectively)

+34%

User Task Success

(Finding Physician Office Hours)

Overview

Covenant Health, a not-for-profit, community owned healthcare system in East Tennessee, needed help auditing their 80+ web properties to determine how best to redesign the network of websites. My efforts in achieving this transformation were instrumental in creating a unified and accessible platform. This not only improved mobile responsiveness and brand consistency but also significantly enhanced the overall user experience. Users can now effortlessly navigate the platform, access necessary information, complete tasks efficiently, and gain a clear understanding of Covenant Health's mission and vision.

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